IAMS Proactive Health Adult Dry Dog Food, Lamb and Rice Recipe, 30 lb. Bag

At Click2mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all included accessories, manuals, and documentation.
• Include proof of purchase or order number.

Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrect upon delivery:

• Opened or partially used cat food and dog food.
• Perishable or consumable pet products.
• Customized or made-to-order furniture.
• Products marked as "Final Sale" or "Non-Returnable" on the product page.
• Gift cards (if applicable).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please include:

• Your order number.
• Photos of the product.
• Photos of the shipping package.

We will arrange a replacement, exchange, or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Exchanges

We gladly replace items that arrive damaged, defective, or incorrect, subject to product availability.

Return Shipping

If the return is due to our mistake, including damaged, defective, or incorrect products, Click2mart will cover the return shipping costs. For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled but may be returned in accordance with this policy.

Thank you for shopping with Click2mart. We are committed to providing fast, reliable, and free shipping to our customers throughout the United States.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders delivered within the United States. There are no minimum purchase requirements—every eligible order qualifies for free shipping.

Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Delivery Time

Our standard delivery time is 3–7 business days, depending on:

• Your delivery location
• Product availability
• Carrier transit times
• Weather or other unforeseen circumstances

While we strive to meet these delivery estimates, shipping times may occasionally vary due to factors beyond our control.

Shipping Destinations

We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email (if available), allowing you to monitor the status of your shipment.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damaged package and product so we can assist you promptly.

Contact us

1. Contact our support team at +17206047125 / info@click2mart.com with your order details.
2. Our team will guide you through the return process and arrange a pickup if applicable.

Furniture (Wood) :

• Hard, compact, fibrous, and porous wood used.
• Gives a rich, warm, and elegant finish.
• Used in furniture, flooring, walls, lamps, and frames.
• Care: Wipe with dry cloth, avoid moisture and direct sunlight.

Appliances:

• Made with durable metals and heat-resistant plastic.
• Designed for everyday use.
• Care: Clean with soft damp cloth, avoid harsh cleaners.

Pet Food :

• Made with natural, vet-approved ingredients.
• Designed for everyday use.
• Care: Store in a cool, dry place. Seal tightly after use.