At Click2mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all included accessories, manuals, and documentation.
  • Include proof of purchase or order number.

Non-Returnable Items
The following items are not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Opened or partially used cat food and dog food.
  • Perishable or consumable pet products.
  • Customized or made-to-order furniture.
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.
  • Gift cards (if applicable).

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please include:

  • Your order number.
  • Photos of the product.
  • Photos of the shipping package.

We will arrange a replacement, exchange, or refund at no additional cost.

Refunds
Once your returned item has been received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Exchanges
We gladly replace items that arrive damaged, defective, or incorrect, subject to product availability.

Return Shipping
If the return is due to our mistake, including damaged, defective, or incorrect products, Click2mart will cover the return shipping costs. For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations
Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled but may be returned in accordance with this policy.

Warranty Information
Manufacturer warranties, where applicable, remain subject to the manufacturer’s terms and conditions.

How to Initiate a Return

  1. Contact our support team at +17206047125 / info@click2mart.com with your order details.
  2. Our team will guide you through the return process and arrange a pickup if applicable.